Beartown Road Design is a young company and very new to the e-commerce thing, so our return and exchange policies will likely evolve over time.  However, our main goal is the satisfaction of our customers; at the end of the day, if we do not provide superior products and service, we will not be in business very long.  Good business is built on goodwill.

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If the product you receive from us is in any way damaged or incomplete, please contact us to let us know your concern.  We will work with you to arrive at a mutually acceptable resolution.